F A Q S
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
*COVID19 UPDATE: SHIPPING MAY BE DELAYED DEPENDING ON YOUR LOCATION*
Our orders are all currently made to order, meaning we sew your bandana specifically for you. Orders take 5-9 business days to process from your date of purchase and take 1-3 business days to arrive via usps priority mail shipping, depending on where it's going. If you're in a pinch (and need your order as soon as possible), email firstname.lastname@example.org, and we'll see what we can do.
We currently do not offer express shipping, we hope to in the future to get you your orders in a snap.
WHERE DO YOU SHIP?
We ship worldwide!
CUSTOM DUTIES (FOR INTERNATIONAL ORDERS):
We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charges once the parcel reaches its destination country. These charges must be paid by the recipient of the package. We are not responsible for lost/stolen packages or customs delays.
WHAT'S YOUR RETURN POLICY?
All sales are final (but trust us, your pup will love it.) Your satisfaction is important to us. If you are unsatisfied with your item, please contact us to exchange or return your item. We accept returns of unused and unworn items (excluding final sale items) within 5 business days after the delivery date. Return shipping methods and associated costs are at the responsibility of the customer.
MY ORDER NEVER ARRIVED?
This is a rare situation and once an item leaves our location we rely on the mail carriers to deliver the packages in a timely manner. Delays can always happen due to unforeseen circumstances or weather related issues. If your package is lost you can file an insurance claim at www.usps.com and we'd be happy to do the same on our end. Please contact us if you have any issues receiving your items. Unfortunately we cannot replace lost or stolen packages.
CAN I USE MORE THEN ONE DISCOUNT CODE?
Unfortunately, you'll have to pick one. None of our codes are stackable.
HOW ARE YOUR BANDANAS SIZED?
To ensure proper sizing, please measure the neck circumference of your pupper and remember to include an extra inch for comfort. All Miltons bandanas are tie bandanas, please find sizing below.
SMALL - 9-11.5 inches. Recommended for pups like Maltese, Chihuahua, Jack Russell, and Dachshunds.
MEDIUM - 13.5-16 inches. Recommended for pups like Mini Goldendoodles, Corgis, Schnauzers, Pugs, and Boxers.
LARGE - 15-18 inches. Recommended for pups like Goldendoodles, German shepherds, Labs, and Golden Retrievers.
HOW TO CARE FOR YOUR BANDANA?
We recommend hand-washing your bandana with like colors and laying flat to dry.
DO YOU OFFER WHOLESALE?
Thank you for shopping at Miltons. Ensuring the privacy and security of your personal information is very important to us. If you sign-up for Miltons, we may collect personal information such as your name, mailing address, email address, phone number and birth date. We use this information to communicate with you and provide you with useful services and special benefits via email services.
When you sign-up for our email list, we may also collect optional information such as your name, postal code, and product interests. We use this personal information to tailor our email messages and to enhance our product and service offerings.
If you would like to unsubscribe from our email list or would prefer that your email address not be shared with our business partners, please contact us. We will remove your name from our email list within a reasonable period of time. Please recognize that you may receive another email before we are able to remove you.